Alpine Wreaths & Ribbons :: Frequently Asked Questions
Q: "When will my credit card be billed?"
A: Credit card billing will occur immediately for orders placed after 11/1. Orders placed before that date will not be billed until 11/1 to reserve the product.
Q: "How long will it take for delivery?"
A: UPS ground shipping requires between 1 to 6 days depending on the destination. All products are shipped from Olympia, Washington State. Expedited shipping is available.
Q: "Can I order now for later delivery?"
A: You can place your order at anytime and choose the date your product will be shipped out. Our fresh products can become limited with the large number of orders that come in during the holiday season. Your product choice is reserved for you when you place your order so to order early is to better guarantee the product you want will be available.
Q: "Can I choose the color of ribbon with my decoration?"
A: We have a large selection of ribbon for you to choose from and you can select a different one for each of the decorations you order.
Q: "How are the decorations packaged for shipment?"
A: Each decoration is shipped in a 200lb test cardboard box. Larger wreaths (26"-36") have a cardboard protective circle placed around the bow to protect it from crushing. Centerpieces and kissing balls are double bagged with brown paper cushioning the decoration and not allowing it to slide. Complete care and attention is used when packaging to ensure fresh delivery.
Q: "How long will my decoration remain fresh?"
A: In temperatures below 50 degrees all fresh arrangements will last for many weeks or months. Temperatures above 50 degrees will cause the fresh greens to dry out faster depending on the temperature. Indoors, the fresh greens will begin to dry in an average of 1 week but will remain green and will retain their needles (a great benefit of noble fir). This transpiration of moisture produces that wonderful "Christmas greens aroma" Centerpieces and kissing balls are designed to remain fresh for several weeks due to the reservoir of water and "Floral Fresh" they are placed in.
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