Alpine Wreaths & Ribbons warrants that goods shipped will conform to the order terms accepted by Alpine Wreaths & Ribbons and shall be free from defects in material and workmanship. Purchaser's sole remedy in the event of warranty claim shall be either the recovery of the purchase price of the defective product or a substitution of a conforming product, at Alpine Wreaths & Ribbon's option. Without limiting the generality of the foregoing, Alpine Wreaths & Ribbons shall in no event have any liability for defects in or damage to products in or in connection with which Alpine Wreaths & Ribbon's products are used, down time of any machines or equipment, production delay or stoppages, shipping delays or cancellations, loss of business or profits or any incidental or consequential damages or losses, what so ever. This section sets forth the only warranty applicable to the goods purchased herein: and no other warranty, expressed or implied, including any warranty or merchantability of fitness shall apply to the goods, all such warranties being hereby disclaimed by purchaser.

Written notice of any claim for defective or product shortage shall be delivered by purchaser to Alpine Wreaths & Ribbons within 7 days of receipt of order. In the absence of such notice,  purchaser will be deemed to have waived all such claims.

DAMAGE

Claims for damaged merchandise must be reported to the carrier within 24 hours upon receipt of shipment. Upon Carrier notification, hold on to all merchandise, packing material and containers. Once the damaged products are inspected by the Carrier they will issue a damage inspection report which will be forwarded to Alpine Wreaths & Ribbons. If carrier approves damages a damage claim number will be issued and Alpine Wreaths & Ribbons will issue you a credit for the approved damage amount, usually in the manner the payment was received.

RETURNS

Non Perishable items: May be returned for any reason within (10)days of receipt of order provided the items are returned undamaged and unopened with the original packing materials and documentation. Returned merchandise is subject to a 15% re-stocking fee. Shipping charges are non-refundable. 

Fresh or Perishable items: If you have received a defective product, upon return of the defective product, we will replace that product or refund your purchase price at Alpine Wreaths & Ribbon's option. Prior approval for returns must be first obtained from us. Credit will not be issued without return authorization.

CANCELLATIONS

Retail orders can be canceled prior to shipment if received 48 hours before scheduled ship date. A 6% processing fee will be charged. Wholesale & Fundraising orders can only be canceled if no deposit has been made and product has not been reserved.